We process and ship your order promptly, usually within
1 to 2 business days. Orders placed on Saturday and Sunday
will be processed on the following business day. If a
product you ordered is temporarily out of stock, we will
contact you to inform you of any delay. Your credit card
is never charged until your order is shipped.
Standard Ground Delivery
We ship using UPS Standard Ground Delivery. Orders typically
arrive within 3 to 5 business days*.
Next Day and 2nd Day Delivery
We also offer next day and 2nd day delivery options.
For rates or to place an order for Next Day or 2nd Day
delivery, please contact
us by phone.
PO Box Addresses
All orders shipped to PO Box addresses must be shipped
using the US Postal Service. If you require delivery to
a PO Box address, please contact us via email
or phone for assistance
in ordering. Thank you.
Shipping to Alaska and Hawaii
All orders shipped to Alaska and Hawaii must be shipped
using the US Postal Service. If you require delivery to
Alaska or Hawaii, please contact us via email
or phone for assistance
in ordering. Thank you.
Shipping Outside of the US
We do not ship outside of the United States at this time.
Return Policy
Natále wants you to be 100% satisfied with your
product purchase. We make every effort to ensure this
by providing a quality product, by processing and shipping
your order promptly, and by providing the highest quality
customer care. If there has been an error in your order
we will gladly exchange the incorrect item. Please note
that we cannot accept returns of items that have already
been opened and are not in their original packaging. Returns
must be made within 30 days of purchase date. If you feel
that you have received an item in error, please contact
us first, either by phone at 1-800-753-3363, or by e-mail.
*Business days are Monday through Friday (excluding major
holidays).
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